Paligo does what it says it can do and more.
Content management to develop, and publish regulatory compliance documentation. Addresses the turn-around time needed to publish …
Overview
What is Paligo?
Paligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.
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What is Paligo?
Paligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.
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What is Paligo?
Paligo is an enterprise-grade cloud-based Component Content Management System (CCMS) with single-sourcing content reuse for technical documentation, training content, policies and procedures, and knowledge management. Paligo is 100% XML in the back end, based on a modified version of DocBook - an established open standard developed for technical documentation. This is to provide future-proofing as well as extensibility and transformability for any current and future applications. The strict structure of XML and solid validation it provides offers possibilities and a consistency that, according to Paligo, no other format can provide.
Companies seek to make their documentation more efficient through single-sourcing and reuse. But many single-sourcing projects fail due to the steep learning curves and costs of implementation of traditional systems. So cloud-based solutions like Paligo aim to enable greater collaboration and efficiency. Using modern web technology reduces the costs of implementation, to increase usability and thereby user acceptance. A cloud-based authoring and publishing platform to reuse and single-source documentation with a clear focus on usability and user acceptance can improve the chance of realizing the return of investment and actually achieving the increase in efficiency.
In an information-enabled world, content is required to help solve problems and guide decision-making. Siloed content creation and management technology have led to content duplication, inconsistent content, and challenges finding the right content for customer and employee experiences. A component content management system (CCMS) like Paligo aims to change that.
Paligo's top features at a glance:
- Structured Authoring
Structured authoring helps make content consistent, accurate, and future-proof. The XML editor enables content reuse, making structured authoring easier.
- Content Reuse
Reuse content at scale with topic-based authoring and smart single sourcing features such as component reuse, block content reuse, the Paligo text fragment reuse, dynamic variables, and conditional content.
- Multi-Channel Publishing
Paligo takes multi-channel publishing to another level. Publish to HTML5, PDF print, SCORM eLearning, Zendesk, Salesforce, GitHub, BitBucket, Amazon S3, and much more.
- Versioning
Paligo features version history and roll-back, version branching, and release management made specifically for technical writers and content authors.
- Translation Management
Paligo Features
- Supported: Single sourcing
- Supported: Content reuse
- Supported: Multi-channel publishing
- Supported: Translation management
- Supported: Contributor editor
- Supported: Structured authoring
- Supported: Topic based authoring
- Supported: Versioning
- Supported: Branching
- Supported: Assignment planner
- Supported: REST API
- Supported: Variables
- Supported: Conditional content
- Supported: CCMS
- Supported: Integrations
- Supported: XML editor
- Supported: Docbook
Paligo Screenshots
Paligo Videos
A quick, high-level look inside Paligo.
An in-depth look at the best-in-class Paligo <> Zendesk integration.
Paligo Integrations
- Zoomin
- Slack
- GitHub
- GitLab
- Microsoft Teams
- Phrase Localization Platform
- Freshdesk
- Crowdin
- Bitbucket
- Algolia
- Amazon S3 (Simple Storage Service)
- Microsoft Azure
- Elastic Enterprise Search
- Oxygen XML Editor
- Google Analytics
- Disqus
- Google Tag Manager
- Mixpanel
- Intercom
- MathType
- Salesforce Service Cloud
- ServiceNow Customer Service Management
- Netlify CMS
- LinkApi, by Semantix
- Zendesk Suite
- Fluid Topics
- DeltaXML Compare and Merge Tools
Paligo Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | Global |
| Supported Languages | English |
Paligo Downloadables
Frequently Asked Questions
Paligo, headquartered in Stockholm, offers their component content management system (CCMS), supporting the creation and publishing of technical documentation and help systems.
Reviewers rate Support Rating highest, with a score of 8.5.
The most common users of Paligo are from Mid-sized Companies (51-1,000 employees).
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(34)Attribute Ratings
Reviews
(1-10 of 10)Companies can't remove reviews or game the system. Here's why
September 18, 2023
Don't PaliGO anywhere else for technical documentation!
Making a gigantic manual for our software.
- Filtering & Versioning.
- Inbuilt Teaching of Component-based structuring.
- Layout Editing.
- Simple to start using, high skill ceiling/complexity if necessary.
- Small ease of use improvements, e.g., colored root folders.
- Multi-Topic review assignments/Topic section reviews.
August 31, 2023
Another happy customer
We use Paligo for our technical documentation (not the rest of our website). This includes:
- HTML output for our public website (help center)
- PDF output for selected customers or internal use.
- In the future, we plan to allow users to log in to the doc portal so they see only the documentation that is relevant to them.
- Content re-use
- Full flexibility in HTML (and other) output
- In my opinion, the user dashboard has minor issues
- In my opinion, reviewing is clumsy - reviewers need changes highlighted and view everything in preview mode only
- Better documentation - In my opinion, we have to rely too much on our customer service rep
August 25, 2023
Paligo the platform and Paligo the people are the real deal
We needed to scale our efforts in documentation through content creation and process management, improve our offering to our user base, and manage translations. Paligo helped us address all these issues, and more. In terms of scope, our entire user base of approximately 5000 people will get direct access to the content we manage in Paligo. Internally we started to use Paligo through our Customer Success department, and now our product and development departments have become very familiar with this first class CCMS. Consequently, we are able to integrate content we create in Paligo into our own product, via very easy to use element attributes in Paligo. So now our user base can access our content via the internet, and our product. I have to say, our work was made very easy with the excellent, direct and proactive CS team (and more) of Paligo. This has been a very happy experience.
- Content creation
- Content management
- Content reuse
- Content versioning (this is a dream)
- Content translation
- Content presentation
- Customer support
- Paligo offers a comprehensive theme and style management editor, but you need to be a proficient user of CSS and associated to work this well.
- Access rights to content for normal users could be broadened.
December 19, 2022
A mostly positive review of Paligo, marred by the suggestion I "try a catchy phrase or wordplay" in the title.
I use Paligo to create publicly accessible Guides, Tutorials, and visual Walkthroughs supporting our industrial automation software. These need to be suitable for product marketing, building excitement/confidence during pre-sales, and supporting new and long-time users of our product(s). Across these different use cases, articles are consumed by Management, Supervisors / Operators, Trainers, and Engineers. Users interact with our product across multiple platforms: inside our software, in our Paligo-based help pages, and in our Learning Management System. In order to avoid duplicating or creating contradictory product information, we need to be able to author in a single location, with content and style outputs conditioned by the platform.
- Conditional formatting.
- Tracking text reuse.
- Informal topics / components.
- User interactions.
- SCORM 1.2 compatibility.
- Unlinking / editing reused text is unintuitive.
- WHEN I COPY A TOPIC, REUSE THE PARAS INSIDE IT!
October 27, 2022
Paligo - Convenient, handy and straight to the point!
Paligo is used on a daily basis by our technical writer. It serves as the central tool to create new and update existing manuals. These manuals are intended to guide users through our software.
- The review mode is super convenient. Comparing a snapshot of the previous versions with the current one clearly outlines the respective changes and reduces the necessary content to review tremendously.
- The option to reuse text fragments is another handy feature. Text fragments will be updated whenever the original text fragment is altered is also extremely helpful.
- Managing a content's structure was never easier. An intuitive drag & drop functionality allows you to design your document's structure however you like.
- You can also fork content, in addition to reuse text fragments. This is another helpful option that no longer requires you to create repetetive chapters over and over.
- The option to comment within the previously praised review mode is quite tricky as it only provides a minimal dialog box. Additionally, extended filter functionalities for comments in general and basic formatting feat. would also be helpful in case the author and reviewer are not physically located in the same office and have to rely on these comments.
- Paligo provides a preview mode that is convenient to a certain degree. However, the formatting of images is quite critical as their formatting (such as width) is not accurately reflected in the preview mode and therefore requires a subsequent review when the document is exported.
- The also previously praised "Reuse text fragments" function can also be improved. It may be a helpful and handy feature, but; the search criteria that must be entered to find text fragments must be improved because it does not consider hyphens. Additionally, the order of returned results is not consistent therefore quite tedious to use.
- For every day or stand-alone words, this is therefore almost impossible and causes unnecessary extra work, causing one to check multiple recommended sources only to realize none of them is the desired one and subsequently disregarding the reusing of text.
- This eventually becomes even more tedious when revising documents where text was not reused due to the above-described scenario.
- In addition, allowing users to merge one text fragment with another text fragment that matches 100% would result in a reduced effort for the user to edit reused text fragments. It can also be helpful for cleaning up lack-of-reuse artifacts created by inexperienced Paligo users.
- A general flowchart functionality to visualize the overall procedure of our software would be a huge improvement.
October 26, 2022
Paligo Lives Up to the Promises.
We use Paligo to manage technical documentation for approximately 20 different software products. We serve multiple markets and have both cloud and on-premise versions right now, so we have a need to reuse a lot of our content with just minor variations between versions. We also work with many different product managers and need an efficient and reliable way to send and track review and approval assignments. The company is growing fast, and we are leveraging Paligo's powerful features to increase our efficiency.
- Content Management.
- Publishing to Multiple Outputs.
- Allowing Collaboration and Review with SMEs.
- Excellent Product Documentation, LMS Resources, and Support.
- Layout editor could be more efficient and flexible.
October 26, 2022
It Takes Some Work, But It's Worth It
We use Paligo to write, edit, update, and manage our product support website.
With our last documentation tool, it was necessary to download a desktop application, connect it to the repo containing the support site, and then download the entire site if we needed to edit something; publishing the site meant pushing it back to the repo and then deploying it. Paligo simplified this process by handling everything within a web browser. Critically, this allows us to update and deploy documentation from any machine with an internet connection, without having to download and authenticate an entire application.
Paligo also makes it easier for us to centralize our product documentation, as well as streamlining the process of creating, editing, and publishing new pages as we add new features to the product.
With our last documentation tool, it was necessary to download a desktop application, connect it to the repo containing the support site, and then download the entire site if we needed to edit something; publishing the site meant pushing it back to the repo and then deploying it. Paligo simplified this process by handling everything within a web browser. Critically, this allows us to update and deploy documentation from any machine with an internet connection, without having to download and authenticate an entire application.
Paligo also makes it easier for us to centralize our product documentation, as well as streamlining the process of creating, editing, and publishing new pages as we add new features to the product.
- Creating and editing documentation is easy
- Custom CSS and JS makes it simple to customize the site to our exact needs
- Integrations with multiple services (Azure, Bitbucket, etc.) give us multiple options for deploying docs
- Collaborative editing is straightforward
- The amount of CSS/JS required to customize a site's appearance can be cumbersome
- Product documentation can be lacking, specifically with integrations; in some cases, support offered no real help when trying to solve a problem with an integrated service
- Some features require extensive development experience to use, which can sometimes be an obstacle to less-experienced team members
February 22, 2022
Intuitive cloud-native single sourcing
1. PDF & Word generation to enable partner rebranding.
2. Push to Bitbucket for HTML5 embedded.
3. Push to Zendesk.
2. Push to Bitbucket for HTML5 embedded.
3. Push to Zendesk.
- Zendesk integration is fantastic.
- Single sourcing is amazing.
- File management is easy and intuitive.
- More flexible PDF formatting.
- Self hosting platform.
- Bi-directional open source repo syncs for true CI/CD.
- API integration.
May 21, 2019
Steep Learning Curve, Worth The Effort
Score 8 out of 10
Vetted Review
Verified User
We use Paligo in the Technical Documentation department to structure and publish the software guides. We use the Salesforce integration to push the content to Support and the HTML5 publication capacity to publish directly to internal access.
The ability to cross-reference and reuse content allows our technical writers to be succinct in topics while still presenting useful information across multiple products with a consistent message throughout.
The ability to cross-reference and reuse content allows our technical writers to be succinct in topics while still presenting useful information across multiple products with a consistent message throughout.
- The topic/publication structure is quite graceful. It makes setting up an outline of content quite intuitive, and after the tools are identified and defined, it's much simpler to set up a large document and work with others to produce it.
- Strict field definitions and use cases make topic structuring inherent in the workflow, which brings more attention to content handling. The train of thought required to utilize the tool also improves the train of thought required to focus the content, making for a better ultimate publication.
- The output capabilities and Salesforce integration make publishing the files very easy.
- The learning curve is a bit steep, especially for anyone who's never worked in a true content authoring tool before. It takes a bit of work to move from a Word atmosphere to Paligo, but the training sessions address all of those issues and more.
- I wish there were more focused formatting tools. At this point, I don't know how to change the text color or format my output beyond the legacy defaults I inherited when I started this job. My fellow writers and I still sometimes struggle with putting things where we want them to go simply because they aren't the right field type at that location.
November 29, 2018
Paligo is a great CCMS and structured authoring tool!
Currently, only my team uses Paligo. My team creates end-user help articles through ZenDesk Guide. Paligo is a CCMS that allows us to use structured authoring to manage all our content and publish not just to ZenDesk, but to PDF and HTML5 as well.
Paligo allows us to single source the majority of our end-user content, reuse topics across multiple articles, publish to multiple channels, filter for languages and markets by country, manage content in an intuitive way, and remove all styling concerns from the content creation process so we can focus just on writing the content and managing article images and gifs. Our article styles are handled all through our external CSS, which automatically applies to articles when we publish to Zendesk. This makes our content creation process shorter overall and allows us to reuse content in multiple formats with different styling, without creating the content from scratch each time.
In addition to managing our knowledge base content, we've also created feature-level user guides in PDF to distribute to select users, and PDF guides to send to developer partners as product documentation required for the plugin development approval process.
Paligo allows us to single source the majority of our end-user content, reuse topics across multiple articles, publish to multiple channels, filter for languages and markets by country, manage content in an intuitive way, and remove all styling concerns from the content creation process so we can focus just on writing the content and managing article images and gifs. Our article styles are handled all through our external CSS, which automatically applies to articles when we publish to Zendesk. This makes our content creation process shorter overall and allows us to reuse content in multiple formats with different styling, without creating the content from scratch each time.
In addition to managing our knowledge base content, we've also created feature-level user guides in PDF to distribute to select users, and PDF guides to send to developer partners as product documentation required for the plugin development approval process.
- Topic reuse - many of our tutorial and how-to articles include procedures with the same first steps. Reuse allows us to create these steps once, including images, and reuse them in as many articles as we need.
- Single sourcing - At any time if the text or images in reused topics need updating, we just update the original topic and the changes reflect in every article that uses that topic.
- Content management - the topic and media management is excellent. we can organize however we need, rename topics and images as needed and move them around within the folder structure without breaking any links to the topics / articles they are used in (each topic and asset has a unique ID number that doesn't change, allow us to rename and move assets to best suit our needs)
- Filtering and variables - we can create a single topic that includes all the information for different markets (in this case, different content for accounts in different countries) and by using filtering and variables when building the content and in the publishing workflow I can publish just the US content to our US help center, the UK content to the UK help center, and the Australian content to the Australia help center, but using manage a single article within Paligo itself.
- Translation and localization workflow - the translation workflow (sending topics to be translated into another language) and localization workflow (publishing the same content in multiple languages) works well within the ZenDesk integration. It uses the ZenDesk localization settings to ensure the proper translation ends up in the correct articlein Zendesk.
- Speed - since it is cloud-based we do sometimes run into speed issues in loading or saving content
- steep learning curve requiring training - the Paligo trainer is great, and their help center is also very good, but for individuals not already well versed in structured authoring it's a bit of an uphill battle to really understand why the UI works the way it does. that said, their support is incredibly helpful and enthusiastic!
- Stats - it would be great to have easier access to data showing which users on my team have created what content and performed what actions within the app or on specific content. This is mostly a manager need as I need to report progress to my manager regularly.